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Salesforce Certified Slack Administrator Sample Questions (Q171-Q176):

NEW QUESTION # 171
You're the Org Admin for a company's Slack Enterprise Grid organization. Currently, Workspace Admins can decide how guest invitations are managed within their workspace. You want to lock this policy so that guest invitations can only be approved by Org Owners and Admins.
What action should you take to make this change?
(Select the best answer)

A. Notify users that guest invitations must be submitted at the org level in the announcements channel.
B. Lock guest invitations from each workspace's setting page.
C. Ask the Org Owner to make this change because only Org Owners can change org-level policies and settings.
D. Lock guest invitations from the org admin dashboard.

Answer: D

Explanation:
According to Slack's Enterprise Grid admin settings:
"Org Admins and Org Owners can lock the guest invitation setting at the organization level from the Org Admin dashboard to prevent Workspace Admins from controlling it independently." Option A only applies to workspace-level settings (not sufficient). Option B is unnecessary because Org Admins also have permission. Option C is just communication without any enforcement.
(Reference: Slack Administration Study Guide - Managing Guest Access in Enterprise Grid)
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NEW QUESTION # 172
You're a Workspace Owner and you just launched Slack across your entire organization.
You notice that most communication is happening in DMs instead of public channels.
Which two actions should you take to promote the usage of channels?
(Select the TWO best answers.)

A. Ask your Slack Champions to model the behavior, and encourage others to post in channels.
B. Send a company-wide email asking members to use Slack channels for collaboration.
C. Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
D. Turn off the ability for users to create channels, so they can collaborate only in the existing channels.
E. Create default channels, so that employees have more options in the channels they can use for collaboration.

Answer: A,C

Explanation:
Slack best practices for culture change recommend:
"Publishing a Slack Etiquette guide that promotes channel-first communication and encouraging Slack Champions to model this behavior help shift cultural habits effectively." Simply emailing (C) is passive and less effective. Turning off channel creation (A) stifles collaboration.
Default channels (E) help onboarding, but not necessarily behavior change after adoption.
(Reference: Slack Administration Study Guide - Change Management Best Practices)
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NEW QUESTION # 173
You recently started working with a new external organization that will supply crucial ingredients needed to make your products. It's important to be connected with them at a moment's notice, and you've noticed that your emails often go unanswered for long periods of time. You decide to look up your key contact's email on the Slack Connect page but to get no results.
What is the reason you can't find the external contact on Slack Connect?

A. The external organization has turned off Slack Connect.
B. The external organization is using a free version of Slack.
C. The external organization will not be discoverable as you don't have a Slack Connect channel them yet.
D. The external organization has turned off Slack Connect Discoverability.

Answer: D

NEW QUESTION # 174
A project team in charge of implementing Slack plans to check in with their executive team three months after the launch. The goal of this check-in meeting is to define the success of Slack at the organization.
What should the team do to prepare for this milestone most effectively?

A. Meet with key business units to identify and measure opportunities to improve productivity using Slack.
B. Show the progress that has been made on configuring single sign-on (SSO) and training the IT help desk team on Slack's admin capabilities.
C. Display the number of weekly active members in Slack, trending from the beginning of the launch to the three-month mark.
D. Prepare to show the executive team the admin console so they understand the depth of settings and policies available in Slack.

Answer: A

Explanation:
To define Slack's success, it's essential to tie usage to business outcomes and improved productivity - not just technical setup or user counts.
Slack documentation recommends:
"Engage business units to identify opportunities where Slack has improved workflows, collaboration, or response times, and measure these against baseline expectations." This makes the success conversation focused on value and business impact rather than technical completeness or adoption rates alone.
(Reference: Slack Administration Study Guide - Defining Success and ROI with Slack)
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NEW QUESTION # 175
Pawnee Technologies is a global cloud software company that uses Slack Enterprise Grid to communicate and collaborate. You're a Slack Workspace Admin for your company's External workspace where your team collaborates with external partners. Today you're onboarding a new team member who will need to log in and join your workspace. You receive a direct message (DM) from them reporting a problem. While they had no issues joining the Global and Social workspaces, they report that Slack isn't giving them an option to join the External workspace, even though it shows up when they search for it.
Why is the new hire unable to join your workspace?
(Select the best answer.)

A. The workspace requires approval from the external partner for new members to join.
B. The Workspace Admin must add the new hire as a Single Channel Guest to the workspace.
C. The workspace requires the new member to request to join.
D. The workspace requires an invitation from the Workspace Admin to join.

Answer: D

Explanation:
In Slack Enterprise Grid, for workspaces set to Invite Only (especially those involving external partners), users must be explicitly invited.
According to Slack documentation:
"Invite-only workspaces require an invitation from a Workspace Admin before members can join." Because the External workspace is likely Invite Only for security reasons, the new hire must be invited to join it. Searching and seeing the workspace does not bypass the requirement.
(Reference: Slack Administration Study Guide - Workspace Visibility and Access Control)
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NEW QUESTION # 176
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