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ServiceNow CIS-ITSM Exam consists of 60 multiple-choice questions that need to be answered in 90 minutes. CIS-ITSM exam covers various topics related to ITSM, including incident management, problem management, change management, service catalog, and service level management. Certified Implementation Specialist - IT Service Management certification demonstrates that the individual has a comprehensive understanding of the ServiceNow ITSM platform and is capable of implementing ITSM solutions in a real-world scenario. Certified Implementation Specialist - IT Service Management certification is highly valued by employers and can help professionals advance their career in the ITSM domain.

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In this age of knowledge competition, we must keep up with the pace of the times, otherwise we will be eliminated. How to improve your ability and how to prove your ability is crucial. The answer is CIS-ITSM Certification can help you prove your strength and increase social competitiveness. Although it is not an easy thing for somebody to pass the exam, but our CIS-ITSM Exam Torrent can help aggressive people to achieve their goals. This is the reason why we need to recognize the importance of getting the test CIS-ITSM certification.

The CIS-ITSM certification exam is ideal for IT professionals who want to enhance their IT service management skills and advance their careers by working with ServiceNow. CIS-ITSM exam covers a wide range of topics, including incident management, problem management, change management, request management, and service catalog management. By earning this certification, professionals can demonstrate their expertise in ServiceNow ITSM implementation and become a valuable asset to their organizations.

The CIS-ITSM Exam covers a wide range of topics, including incident management, problem management, change management, request fulfillment, knowledge management, and service catalog management. Candidates are also tested on their understanding of ITSM frameworks, such as ITIL, and how ServiceNow ITSM solutions can be used to support ITSM processes.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q61-Q66):

NEW QUESTION # 61
Which of the following is NOT a consideration when determining the need for multiple service catalogs?

A. Services and Types of Service
B. Audience
C. Size of the company
D. Delegation of Catalog Administration

Answer: C

NEW QUESTION # 62
Which of the following are valid ways to change a problem's state to Closed? (Choose all that apply.)

A. Automatically 10 days after being resolved.
B. Manually change the state to Closed.
C. Click on the Complete button.
D. Automatically 7 days after being resolved.
E. Empty the "Assigned to" the "Assignment group" fields.

Answer: C

Explanation:
Explanation
In the baseline instance, there's no automatic closure of problems. Users cannot change the state from the State field because it is disabled. User should click on the Complete button.

NEW QUESTION # 63
What knowledge management capability allows users to as and answer questions among peers within a knowledge base?

A. Feedback
B. Social O&A
C. Connect Chat
D. Collaboration

Answer: B

NEW QUESTION # 64
In Change Management, manually added Change Tasks allow the Change owner to maintain accountability for a Change Request while assigning the individual implementation steps to other groups or individuals.

A. True
B. False

Answer: B

NEW QUESTION # 65
A developer is asked to build a solution that will automatically send an email to the Customer when an Opportunity stage changes. The solution must scale to allow for 10,000 emails per day. The criteria to send the email should be evaluated after all Workflow Rules have fired.
What is the optimal way to accomplish this?

A. Use a MassEmailMessage() with an Apex Trigger.
B. Use a Workflow Email Alert.
C. Use a SingleEmailMessage() with an Apex Trigger.
D. Use an Email Alert with Process Builder.

Answer: D

NEW QUESTION # 66
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